SALES AND RETURN POLICIES

At Excel with Carol, we hope to have every person or business entity that purchases products from us (the “Customer”) leave with an excellent experience. Because of this, we aim to provide the best support to our Customers through your ordering process and if you ever need to return any product to us. At checkout, you receive all purchase terms.  As a part of those terms, you will receive a statement about your understanding and acknowledgement about your order and of the products you have ordered.  Your acceptance of the purchase terms means you agree to and understand our refund policy.  Refunds or replacements will be made under the following circumstances:

NON-CONFORMING PRODUCTS

All of our products are carefully created by Excel with Carol (“the Company”) for use by therapists in their work. Please check your product carefully upon receipt to ensure it meets your intended use and needs. If a product is determined to be non-conforming to the originally stated use and/or needs please call or email us within 24 hours of receipt of your non-conforming product plus all detailed information including photographs (if possible) which can prove that the product is non-conforming. Upon review of all provided information we may provide a replacement product. Any replacements due to error on the part of the Company will be processed within 5 business days from the time of notification to our office. Customers are responsible for checking their order at time of receipt.

TYPES OF PRODUCTS OFFERED

PRODUCTS FOR NO MONETARY BENEFIT/PERSONAL USE (SINGLE-USE PRODUCTS)

Since all products under this heading are only to be used by the Customer for non-monetary use, the agreement by the Customer is that the only use of these products will be by that Customer for their own business needs for the originally stated business, duration, method, application, use, person and/or Customer.  If a product is determined to be non-conforming to the originally stated business, duration, method, application, use, person and/or Customer please follow the processes stated herein for non-conforming products. No product that is sold to any Customer under this heading may be used by the Customer, any affiliate of the Customer, or any other person for a monetary use or gain by the Customer. Such permitted uses of products under this heading are for personal use by the Customer in their own therapy practice, limited (normally, one-time) use of the product as a part of educational materials that the Customer or any other person shall gain no monetary benefit or compensation of any kind for, and also which shall not be provided to any other people for copying, in written or permanent form, use by those other people in any secondary function, or for any other person to thereby derive secondly benefit or compensation from use of the product.

               PRODUCTS USED FOR MONETARY BENEFIT/NON-PERSONAL USE (MULTIPLE-USE PRODUCTS)

All products under this heading can be used by the Customer for the Customer’s pecuniary (monetary) benefit or compensation of any form in commerce. Due to this ability of the customer to be compensated in any form from these products created by the Company, these products are sold to the Customer for a higher price than the products listed in the section above this related to products for no monetary benefit or personal use by the Customer. The types of commercial/monetary use that are contemplated by the Company in this section are, but are not limited to, use by the Customer of any spreadsheet or other product(s) from the Company for the Customer’s secondary use in the Customer’s business (to derive commercial benefit from the Customer’s own customers), use by the Customer in courses where that Customer will derive any form of benefit from the people that the course is being presented/taught to (including where the Customer is paid as a speaker and using the products as part of their presentation or where attendees of the course are paying a fee that goes to the Customer (even partly)), or where the Customer is placing the product . The specific pricing determinations for each type of these products will be done on a case-by-case basis that is based on the complexity of the products being requested, the intended use(s) of the products in commerce by Customer, the number of separate products being ordered by the Customer and other determinations. Such pricing will be provided to Customer in the contract(s) given to Customer to sign before any product is created by the Company.

DELIVERY METHOD

All of our products are delivered to the Customer using email to the email address on file. If the email you used during your purchase was input in ERROR, you may not receive your product(s). It is your responsibility to enter the correct email address and phone number so that we may contact you if needed. We are not responsible for late or lost products due to email mistakes by the Customer on input.

ESTIMATED DELIVERY TIME

Any quoted delivery times are estimates only and are stated in BUSINESS DAYS (non-inclusive of weekends or holidays). Orders may take 1-2 business days to process after finalization due to size of order. We do not process or deliver orders on holidays.

RETURNING PRODUCTS

Since all products produced by the Company are easily able to be downloaded locally to a computer, it is not the policy of the Company to issue any refunds for products already purchased and delivered to the Customer. If any issues are found with any product upon delivery, please follow the steps in the Non-Conforming Products section herein for requested changes or modifications to the delivered product.

ORDER CANCELLATION

You may cancel an order at any time without penalty until the product is created. Since each product made by the Company is derived from the time, skill, and knowledge of the Company, once any product is created, no cancellations will be accepted. Once the product has been delivered, you will be responsible for following the procedures related to Non-Conforming Products. Any Refunds due will be processed within 5-7 business days from the date of the notice of need for cancellation and refund (only on products not yet created in any percentage of completion), and such refund will be made to the same payment method used for the original order.